Privacy Policy & Data Security
Our privacy policy underscores our respect for your personal privacy and information security at all times. Indochina Travel is as concerned as you are about the privacy of any information that you may provide to us through our web site. Indochina Travel makes every attempt to ensure that all our business practices that involve the use of your information are compliant with and exceed privacy regulations in all countries where we operate including the European Union’s new May, 2018 guidelines for General Data Protection Regulation (GDPR). Foremost, Indochina Travel never swaps or sells any personal information you may provide to us with other companies or outside marketing firms; we collect your personal data only to communicate with you.
Personal Information
Indochina Travel may collect your personal details to communicate with you about a potential trip or travel services, in arranging travel you have organized through us, and to notify you about other travel we organize. Such details may include age, dietary specifications, physical health and other personal details to ensure your trip is planned to the highest quality. Indochina Travel does not swap, sell or transfer your personal information, including email address, to any third party marketing, research or other organization whatsoever. In some of the places we operate tours, including Myanmar and Vietnam, local government authorities require we collect and submit a scan of your passport and other personal information in advance of your arrival. For insurance that may be included in your tour, such as for emergency medical and evacuation coverage, we may be required to collect additional personal information such as your date of birth. If at anytime you wish us to remove any personal information we have about you, please send us a request to do so at: [email protected].
Cookies
On our site, information and data may be automatically collected through the use of 'cookies'. Cookies, which are small text files a web site can use to recognize repeat users, facilitate the user's continuing access to and use of the site. They allow a site to track usage behavior and compile data which will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and can damage files. Cookies generally work by assigning a unique number that has no meaning outside of this web site. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you set your browser to deny or accept the cookies. Please note, however, that cookies may be necessary to provide you with certain features, for example customized delivery of information available on this web site.
Credit Card Information
Credit card information submitted through our secure registration page uses industry-standard Secure Sockets (SSL) encryption technology and is transmitted directly to our merchant bank. Our payment gateway only transfers but does not retain your credit card information—at no time in the online process does Indochina Travel store or keep your full credit card information. Our payment gateway is located on a 100% PCI Compliant secure server. Credit card information submitted by mail or fax is never entered into our computer systems. Read more about PCI Compliance.
Your Right to Review Your Information
All Indochina Travel clients have the right entitled to examine the information we keep regarding them, subject to any restrictions required by law, and may request rectification of inaccurate or incomplete information. If your personally identifiable information changes, or if you no longer wish us to possess your information, you can request correction, updating, or deletion of your information by emailing us at [email protected].
Complaints
If you feel that Indochina Travel has not complied with this Privacy Policy or if you are otherwise concerned with Indochina Travel’s personal information practices, then you may file a complaint by sending an email to [email protected]. Complaints or requests for information shall be the object of an investigation or response within 30 business days. If the complaint is justified, Indochina Travel will take the appropriate measures to address the complaint, including your access to the requested information, by proceeding with resolution or, if needed, amending Indochina Travel's Policy and practices.
More Information
If you have any questions or concerns regarding use of your personal information or privacy issues, please contact us.
Questions? Concerns? Please call us at our reservations office at or (415) 418-6800 (Pacific Standard Time).